Frequently Asked Questions

What areas of the body does the Core 15 work?

Core 15 targets your upper, middle, and lower abdominals, as well as your glutes, thighs and legs.


Is Core 15 easy to use?

Yes! The Core 15 is very easy to use. The Training Videos included with purchase will guide you through all the workout routines.

How much weight does Core 15 support?

The maximum user’s weight is 220 pounds (100 kg).



What is included with my purchase?

You will receive the Core 15, Instruction Manual & Warranty Card.

Please go to www.core15videos.com for your Digital Workout Videos, Workout Chart, Meal Plan Guide,

How long is the workout video?

There are over 30 minutes of Core 15 training videos on our site for you to view or download.



What is your warranty policy?

We offer a warranty against manufacturer defect (workmanship and materials) for one year from the date of purchase. If you have any issues, or have questions please contact our customer service team directly at 888-952-7949.



Can the Warranty be Extended?

Yes! A five (5) year worry-free extended warranty is available for purchase! The machine will be covered against manufacturer defect (workmanship and materials) for a period of five years. Extended warranty is not available for separate purchase and must be indicated on your order at time of purchase.


What forms of payment do you accept?

Paypal

Credit & Debit cards accepted: Visa, Mastercard & Discover.



When will I get my order?

You should receive your order within 2-3 weeks from order placement.



Can I get my Core 15 faster?

Yes, Priority Shipping is available, but due to shipping delays we can not guarantee a faster delivery date.


How is the Core 15 shipped?

We normally ship ground using USPS, UPS or FedEx. USPS will be the carrier for any PO Boxes, or to locations in the non-Contiguous US.



What countries do you ship to?

We do not ship internationally, only to United States. Additional shipping charges will apply for any orders in Alaska or Hawaii. We do not ship to U.S. Territories.



Do you ship to PO boxes?

Yes, we ship to USPS Post Office (PO) boxes.



How do I access Core 15 Training Videos?

Simply go to www.core15videos.com to view or download. This URL is listed on the Product Warranty Card included with main unit.



How do I clean my Core 15?

Clean your Core 15 base using a mild soap diluted with water on a soft cloth. Do not get water near power port.



Who do I contact if I have an issue with my Core 15?

Call our toll-free friendly customer service team at 888-952-7949 Mon - Fri, 8:30am – 4:30pm PST or email us at core15@staruno.com.



How do I return my Core 15?

We believe Core 15 will give you great results; however, if you are not satisfied, please contact our customer service department within 30 days of purchase to obtain an RMA number. Email us at core15@staruno.com or call 888-952-7949 Mon - Fri, 8:30am – 4:30pm PST.



I love my Core 15, how can I be an advocate for this product?

Show your love for Core 15 by posting your personal workout stories on our social Media pages! Share your favorite exercise or workout routine with others in the Core 15 Community! Like and follow us on Facebook(facebook.com/core15abs) and Instagram(@core15abs).

If you are an influencer interested in becoming a brand ambassador, please contact our marketing team by e-mailing Mikaelam@staruno.com.